As a Customer Service Representative, you’ll handle customer queries, process orders, and manage complaints. Success in this role requires a calm demeanor, strong communication skills, and the ability to work with computers. You’ll act as a key touchpoint for our customers, delivering support and satisfaction across various communication channels.

Jobs In Nepal Customer Service Representative | New Baneshwor, Kathmandu

Position Overview

Position: Customer Service Representative
Location: New Baneshwor, Kathmandu, Nepal
Department: Customer Service, Beauty & Healthcare
Contract Type: Full-time
Company: JobsNepal

The Customer Service Representative role in New Baneshwor, Kathmandu, offers a full-time position with a monthly salary of Rs. 20,000. Join our team to provide exceptional customer support and contribute to the growth of JobsNepal.com, a leading employment website in Nepal.

Job Description

As a Customer Service Representative, you’ll handle customer queries, process orders, and manage complaints. Success in this role requires a calm demeanor, strong communication skills, and the ability to work with computers. You’ll act as a key touchpoint for our customers, delivering support and satisfaction across various communication channels.

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Key Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond to inquiries promptly and resolve customer complaints.
• Communicate across multiple channels and coordinate with colleagues as needed.
• Process orders, forms, applications, and requests.
• Keep detailed records of customer interactions and transactions.
• Provide feedback on customer service process efficiency.
• Support and manage junior customer service representatives.
• Ensure customer satisfaction through quality service.

Skills, Education & Experience

Skills

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Proficient in computer use

Education

• Bachelor’s degree in a relevant field

Experience

• Minimum 1+ years in customer service or support

Why Choose Jobs Nepal?

At JobsNepal.com, we pride ourselves on fostering an inclusive environment and providing opportunities for career growth. Joining our team means contributing to Nepal’s leading employment website, which is dedicated to supporting job seekers and employers nationwide.

Next Steps

If you’re ready to enhance customer experiences and work in a dynamic environment, apply by November 15, 2025.

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