Are you tech-savvy and looking for a rewarding career in the hospitality industry? IT Technician jobs in USA offer excellent opportunities to work in a dynamic and supportive environment. One such opportunity is the IT Technician position at Rosen Hotels & Resorts in Orlando, Florida. This role is perfect for individuals who enjoy solving technical problems, assisting others, and ensuring smooth technological operations within a prestigious hotel setting.

IT Technician Jobs in USA: Join Rosen Hotels & Resorts in Orlando, FL 32801

Are you tech-savvy and looking for a rewarding career in the hospitality industry? IT Technician jobs in USA offer excellent opportunities to work in a dynamic and supportive environment. One such opportunity is the IT Technician position at Rosen Hotels & Resorts in Orlando, Florida. This role is perfect for individuals who enjoy solving technical problems, assisting others, and ensuring smooth technological operations within a prestigious hotel setting.

About Rosen Hotels & Resorts IT Technician Jobs in USA

IT Technician Jobs in USA Rosen Hotels & Resorts is a leading hospitality company located in Orlando, Florida, with the postal code 32801. Known for its exceptional service and welcoming atmosphere, Rosen Hotels & Resorts is one of Florida’s most respected hospitality companies. With a team of over 3,000 associates, we thrive on teamwork, innovation, and creating memorable experiences for our guests. Our diverse and friendly workplace values each employee’s individuality and ideas, fostering a collaborative and supportive environment.

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What Does an IT Technician Do?

An IT Technician Jobs in USA at Rosen Hotels & Resorts plays a crucial role in maintaining and supporting the hotel’s technological infrastructure. You will assist in resolving hardware, software, and minor network issues to ensure that all technology systems operate efficiently. This role requires excellent problem-solving skills, technical knowledge, and the ability to work well under pressure in a fast-paced environment.

Key Responsibilities

1. Technical Support IT Technician Jobs in USA
   • Assist in the support of computers, wireless/wired networks, software systems, data cables, printers, and other technology devices.
   • Troubleshoot and resolve technical issues related to hardware, software, and network configurations.
   • Install or assist service personnel in the installation of computer hardware and peripheral components such as monitors, keyboards, and printers.
   • Perform troubleshooting for both wired and wireless network configurations.
2. Network Management:
   • Identify, troubleshoot, install, and terminate different types of copper data cables.
   • Punch down lines at patch panels and crimp ends on wires to ensure proper network connectivity.
   • Respond to room calls with technology issues, including IP phones, guest room entertainment systems, wired/wireless high-speed internet, and various wiring problems.
3. Customer Service:
   • Cover the phones for the Help Desk and assist guests and other clients with their technical needs.
   • Greet guests and provide friendly, efficient service while addressing their technology-related concerns.
   • Interview users or guests to collect information about technical problems and guide them through diagnostic procedures to find solutions.
4. Team Collaboration:
   • Work with the IT team on more complex issues impacting users.
   • Communicate findings to Tier 2 and Tier 3 support when issues cannot be resolved at the first level.
   • Collaborate with Inventory Specialists and Supervisors to ensure proper handling and movement of IT-related products across various hotel properties.
5. Administrative Duties:
   • Monitor the IT ticketing system, update, and solve tickets as required to maintain efficient service.
   • Assist with receiving and movement of IT-related products at the various properties.
   • Coordinate with Inventory Specialists and Supervisors to ensure procedures are followed correctly.
6. Quality Assurance:
   • Ensure accuracy in cash handling and transactions when assisting with billing or payment processes.
   • Maintain proper documentation and records related to technical support and services provided.
7. Compliance and Safety:
   • Adhere to the company’s drug-free and tobacco/nicotine-free policies.
   • Follow all hotel and banquet standards, policies, and procedures to maintain a safe and professional work environment.
   • Ensure compliance with food safety and sanitation procedures when working in areas that may involve kitchen technology.

Required Qualifications

To be successful in the IT Technician role, you should meet the following qualifications:

Education:

• Associate’s Degree: An Associate’s degree (A.A.) or equivalent from a two-year college or technical school is required.
• Certifications: A CompTIA A+ certification is required at a minimum. Additional certifications such as CompTIA Network+ (N+) and Security+ (S+), Cisco Certified Technician (CCT) or Cisco Certified Network Technician (CCNT), and Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) are highly encouraged and applicable.

Experience:

• Technical Experience: At least one year of technical experience is required. Experience in a related field, such as benefits management, customer service, or prior IT support roles, may be considered in lieu of direct technician experience.
• Specialty Experience: Prior experience with specialty pharmacy services, call center customer service, prior authorization management, and patient financial assistance programs is strongly preferred.

Skills:

• Technical Proficiency: Solid understanding of computer hardware, software, and network systems. Proficiency in troubleshooting and resolving technical issues.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with guests, team members, and other healthcare providers.
• Problem-Solving Skills: Ability to identify and resolve technical problems efficiently and effectively.
• Organizational Skills: Strong ability to multitask, stay organized, and prioritize tasks in a fast-paced environment.
• Customer Service Skills: Friendly and helpful attitude when assisting guests and clients with their technical needs.
• Attention to Detail: High attention to detail to ensure accurate data entry and processing of technical tasks.
• Teamwork: Ability to work collaboratively with other IT team members and departments to achieve common goals.
• Physical Ability: Ability to lift up to 25 lbs consistently and up to 50 lbs infrequently to handle IT equipment and supplies.

Physical Requirements

This role involves both physical and mental tasks to ensure effective technical support and operations:

• Physical Activity: Ability to sit, stand, and move around the office and hotel properties for extended periods.
• Manual Dexterity: Good hand-eye coordination and the ability to use computer systems, keyboards, and other office equipment efficiently.
• Sensory Requirements: Good visual acuity and the ability to hear and speak clearly for effective communication and troubleshooting.

Benefits of Working with Rosen Hotels & Resorts

Working at Rosen Hotels & Resorts offers numerous benefits that support both your professional and personal growth:

• Affordable Health and Dental Insurance: Comprehensive health and dental plans to keep you and your family healthy.
• On-site Medical Center: Access to medical services conveniently located on-site.
• Competitive Compensation: Fair and competitive salaries to recognize your hard work.
• Holiday Pay: Paid holidays to enjoy time with your loved ones.
• Paid Vacation and Personal Days: Time off to relax and recharge.
• Tuition Reimbursement and Higher Education Scholarships: Support for your educational pursuits and career advancement.
• 401(k) Retirement Savings Plan: Plan to help you save for retirement.
• Childcare Financial Assistance: Help with childcare costs for working parents.
• Hospitality and Dining Discounts: Discounts on services and products within Rosen Hotels & Resorts.
• Family Outreach Center: Resources and support for your family’s needs.
• And Many More Benefits: Additional perks to enhance your work experience.

Why Choose Rosen Hotels & Resorts?

Our company is committed to creating a diverse and friendly workplace where every employee is valued. With over 3,000 associates, we thrive on teamwork and innovation. We believe that our employees are our greatest asset, and we strive to provide a supportive environment where you can grow and succeed. Our extensive and innovative benefits, along with excellent career opportunities, ensure that our associates are rewarded for their commitment to quality and service.

Equal Opportunity Employer

Rosen Hotels & Resorts is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran status, or marital status. We are committed to creating a diverse and inclusive workplace where all employees can thrive. Additionally, Rosen Hotels & Resorts is a VEVRAA Federal Contractor.

Job Categories

• Skills:
  • Technical Support, Hardware Installation, Software Troubleshooting, Network Configuration, Customer Service, Communication, Problem-Solving, Organizational Skills, Attention to Detail, Team Collaboration
• Education:
  • Associate’s Degree in IT or related field, CompTIA A+ Certification, CompTIA Network+ Certification (preferred), Cisco Certifications (preferred), Microsoft Certifications (preferred)

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