A BPO Operations Executive is responsible for ensuring smooth operations and providing top-notch support in business processes. Your role involves handling communication, managing tasks, and collaborating with internal and external stakeholders to meet organizational goals effectively.

Join Us as a BPO Operations Executive

Deline Media, a renowned BPO provider in Lahore with an off-shore office in New York, USA, is seeking enthusiastic and skilled individuals to join our dynamic team. As a BPO Operations Executive, you will play a key role in delivering exceptional customer service and operational support to our US-based clients in various domains, including medical billing.

REMOTE JOBS

What Does a BPO Operations Executive Do?

A BPO Operations Executive is responsible for ensuring smooth operations and providing top-notch support in business processes. Your role involves handling communication, managing tasks, and collaborating with internal and external stakeholders to meet organizational goals effectively.

Key Responsibilities of a BPO Operations Executive

1. Account Management

• Manage delinquent accounts and work diligently on aging receivables for patient and insurance balances.
• Resubmit charges for reprocessing by providing necessary documentation or corrective action.
• Appeal denied claims with insurance carriers to ensure resolution.

2. Payment and Reconciliation

• Retrieve explanation of benefits (EOBs) from payer portals to reconcile deposits.
• Post payments from both patients and insurance carriers efficiently.
• Ensure charge and payment entries within Electronic Health Records (EHR) are accurate.

3. Claims Processing

• Process and correct claims to meet adjudication requirements.
• Perform follow-ups with insurance companies on unpaid accounts identified through aging reports.
• Address incomplete information by coordinating with healthcare providers.

4. Communication and Coordination

• Handle communication channels, including calls, emails, chats, and faxes, with professionalism and efficiency.
• Collaborate with internal departments to ensure seamless workflow and issue resolution.

5. Reporting and Documentation

• Maintain detailed records of performed tasks and ensure compliance with protocols.
• Identify and report denial trends proactively.
• Provide insights and recommendations for improving processes.

Skills Required for a BPO Operations Executive

To excel as a BPO Operations Executive, you should possess the following skills:

• Strong Communication Skills: Verbal and written communication for effective interaction with clients and team members.
• Attention to Detail: Accuracy in managing accounts and records.
• Multi-tasking: Ability to manage multiple responsibilities effectively.
• Technical Proficiency: Familiarity with EMR/EHR systems and general computer literacy.
• Problem-solving Skills: Efficiently address and resolve operational challenges.

Eligibility Criteria

• Experience: At least 1 year in customer support, documentation, or a related role.
• Education: University degree, college diploma, or equivalent.
• Age: 20–35 years.
• Key Attributes: Adaptability, flexibility, attention to detail, and ability to work under pressure.

Why Join Deline Media as a BPO Operations Executive?

1. Work-Life Balance

Enjoy a five-day workweek, allowing you to maintain a healthy work-life balance.

2. Career Growth

Deline Media offers company-sponsored training, workshops, and development opportunities for your professional advancement.

3. Competitive Perks and Benefits

• Market-competitive salary.
• Health insurance plans for families, covering outpatient, inpatient, and maternity care.
• Provident fund, paid leaves, and public holiday allowance.

Additional Perks for BPO Operations Executives

• Fuel Allowance: Support for commuting expenses.
• Gaming Zone: Access to a fun and engaging gaming facility.
• Gratuity and EOBI: Financial benefits for long-term stability.
• Employee Referral Bonus: Get rewarded for helping the company grow.
• Annual Reviews: Regular salary increments based on performance.

Why Choose a Career as a BPO Operations Executive?

A career as a BPO Operations Executive provides an excellent opportunity to enhance your skills in communication, problem-solving, and operations management. You’ll work in a supportive environment that values your contributions from Day 1 while gaining exposure to global business practices.

How to Apply

If you are ready to build a fulfilling career as a BPO Operations Executive, join Deline Media and make an impact. Apply today to become part of a team that values professionalism, innovation, and employee well-being.

Vacant Positions

• BPO Operations Executive