As a Branch Ambassador, you will utilize your passion for people and product knowledge to enhance our customers’ banking journey. This role involves performing a variety of transactions, such as check cashing, deposits, transfers, and withdrawals. You will also focus on fraud mitigation and adhere strictly to operational policies and procedures. An essential part of your responsibilities will be to resolve customer inquiries efficiently, delivering an exceptional customer experience.

Full-Time Branch Ambassador – North Queens Area

The Reimagined Branch Experience

Welcome to a groundbreaking approach to banking at Capital One. We are redefining how customers engage with financial services, ensuring that banking fits seamlessly into their everyday lives. As a Branch Ambassador, you will play a crucial role in this transformative experience.

Role of a Branch Ambassador

As a Branch Ambassador, you will utilize your passion for people and product knowledge to enhance our customers’ banking journey. This role involves performing a variety of transactions, such as check cashing, deposits, transfers, and withdrawals. You will also focus on fraud mitigation and adhere strictly to operational policies and procedures. An essential part of your responsibilities will be to resolve customer inquiries efficiently, delivering an exceptional customer experience.

REMOTE JOBS

Key Responsibilities

• Customer Engagement: Your role as a Branch Ambassador requires you to be friendly and approachable, connecting with customers effortlessly. Whether you are assisting with technology challenges or showcasing our innovative services and products, your people skills will shine.
• Financial Guidance: You will play a vital role in reducing customer financial anxiety by identifying their personal and business financial needs. As a Branch Ambassador, you will collaborate with experts to guide customers toward their financial goals.
• Compliance Awareness: Working in a bank comes with significant compliance responsibilities. As a Branch Ambassador, you will ensure that all audit and security policies are followed in accordance with bank policies and federal regulations.
• Versatile Support: Your ability to support customers across all areas of the branch is critical. From cash handling to service needs, you will rotate throughout the branch as needed, ensuring every customer receives expert assistance.
• Improved Customer Experience: Every Branch Ambassador is trained to be “the expert,” reducing the number of handoffs and improving the overall retail customer experience.
• Continuous Learning: A natural curiosity and eagerness to learn are essential traits for a Branch Ambassador. We will provide training on Capital One’s products and services, equipping you to guide customers effectively.
• Digital Savvy: As a Branch Ambassador, you will showcase the capabilities of our physical space while guiding customers through our mobile and online platforms. Your role will include educating customers about various banking channels and available products.
• Team Collaboration: You will work alongside an energized team of banking professionals, inspiring and being inspired by your colleagues. Your ability to work as a team player will be key to our collective success.
• Customer Retention Efforts: You will research and address customer inquiries with the goal of enhancing retention and engagement. By leveraging various tools and channels, you will recommend appropriate solutions to meet customer needs.
• Local Travel: As part of your responsibilities, you may need to travel between branches within your assigned local area to provide support where it is needed most.

Basic Qualifications

To be considered for the Branch Ambassador position, you must meet the following basic qualifications:

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in retail, sales, or customer service
• A minimum of 6 months of cash handling experience

Preferred Qualifications

While not mandatory, the following qualifications will enhance your application for the Branch Ambassador role:

• Associate’s degree
• 2+ years of retail, sales, or banking experience

Salary Information

The minimum and maximum full-time annual salaries for this role are as follows:

• New York: $51,542 – $51,542 for Branch Ambassador

Please note that salary information pertains specifically to candidates hired for positions in designated locations and may vary based on factors such as experience and education.

Conclusion

If you resonate with our mission to reimagine banking and are excited about the prospect of becoming a Branch Ambassador, we would love to hear from you. Join us in creating an extraordinary banking experience that truly reflects the needs of our customers.

Vacant Positions

• Ambassador