Deloitte is seeking a CRM Manager with German for our Sarajevo office in Bosnia-Herzegovina. As a CRM Manager, you will work in a dynamic team to optimize and improve CRM systems and ensure smooth system releases. This role will involve liaising with business stakeholders and developers, testing system updates, and supporting international teams for continuous improvement.

CRM Manager with German – Jobs in Bosnia-Herzegovina | Deloitte | Sarajevo

Position Overview

Position: CRM Manager with German
Location: Sarajevo, Bosnia-Herzegovina
Department: Business Services Center (PL)
Team: Information Technology
Work Arrangement: Hybrid (Full-time)
Industry: IT – Development, IT – Services

As a CRM Manager with German, you will work in the heart of Sarajevo with Deloitte’s dynamic team, responsible for managing and optimizing CRM systems, particularly Salesforce. This position combines your technical expertise with excellent communication skills, ensuring seamless collaboration and development of CRM strategies.

Check Out This Job: FA Junior Associate (M&A) Jobs In Tirana

Job Description

We are seeking a highly skilled CRM Manager with German to join our growing IT team. The ideal candidate will have solid experience with CRM system administration, preferably Salesforce, and a strong background in business processes. You will be the interface between business stakeholders and developers, ensuring the successful design, development, and optimization of CRM solutions.

Key Responsibilities

• Requirements Analysis: Analyze internal stakeholder requirements, develop solutions, and play a key role in CRM system improvement.
• Agile Implementation: Manage test processes, oversee user acceptance tests, and ensure smooth execution of system releases.
• Communication: Act as the primary contact between internal teams and CRM development teams, facilitating clear communication and efficient processes.
• Support & Optimization: Coordinate third-level support with the Competence Center Team and ensure continuous development of the CRM system.

Ideal Candidate Profile

The ideal CRM Manager with German should have a strong background in CRM systems, ideally Salesforce, and experience in test management and agile methodologies. You must be proactive, have problem-solving skills, and possess excellent communication abilities, particularly in both German and English. Familiarity with Azure DevOps and agile methodologies is a plus.

Skills & Qualifications

• Education: Bachelor’s or Master’s degree in Business Administration, Information Technology, or a similar field, or relevant professional experience.
• Technical Expertise: Experience with CRM system administration, Salesforce.com preferred; agile methodologies; test management.
• Languages: Fluent in both German and English, with excellent written and spoken communication skills.
• Tools: Proficient in CRM software, Azure DevOps, and MS Office applications.
• Soft Skills: Strong analytical, communication, and organizational skills with a hands-on, proactive approach.

Education and Experience

• Completed studies in Business Administration, Information Technology, or similar fields, or equivalent professional experience.
• Experience in CRM administration and process design (Salesforce is an advantage).
• Certification in Salesforce or other CRM systems is preferred.
• Practical experience in test management and user acceptance testing.

What We Offer

• Hybrid Work Model: Flexibility to work from home and the office.
• Job Stability: Employment in a multinational company.
• Benefits: Private medical care, life, and travel insurance.
• Social Activities: Access to recreational activities (MyBenefit, Multisport, etc.).
• Career Development: Onboarding, training programs, and access to platforms like Udemy and LinkedIn Learning.
• Paid Time Off: Additional 2 days off and 2 charity activity days.

Selection Process

Apply to start your future with Deloitte! If your resume is of interest, the recruitment process will include:

1. A short online interview with a recruiter.
2. Interviews with the team members.

We provide feedback on all applicants, regardless of the outcome.

About Deloitte

Deloitte is a global leader in professional services, offering solutions across audit, tax, consulting, financial advisory, and technology services. With a presence in over 150 countries, Deloitte is recognized for its diverse culture and career development opportunities.

Join us in Sarajevo for exciting CRM Manager with German positions and take your career to the next level with Deloitte.

Next Steps

Click “Apply Now” to submit your resume. If selected, you’ll have an initial interview with a recruiter, followed by team interviews. You’ll receive feedback at every stage.

Acknowledgment & Diversity

Deloitte values diversity and promotes an inclusive environment. We welcome applicants from all backgrounds and are committed to equal opportunities throughout the recruitment process.

Vacant Positions

• CRM Manager Jobs
• German Speaking Jobs
• Hybrid CRM Jobs
• IT Jobs Bosnia-Herzegovina
• Jobs In Bosnia-Herzegovina
• Jobs In Sarajevo
• Salesforce CRM Manager