Customer Service Jobs – Punta Hermosa, Peru | UPS
Position Overview
- Position: Customer Service
- Primary Location: CAR Autopista Panamericana Sur, Punta Hermosa, Lima, Peru, 00000
- Job ID: R24041687
- Job Type: Temporary
- Company: UPS
UPS, a Fortune Global 500 company, is seeking a Customer Service professional in Lima, Peru to handle day-to-day service operations, ensuring the highest level of customer satisfaction. If you are driven, skilled, and passionate about providing excellent customer service, this is the perfect opportunity to take your career to the next level.
Job Description
Join UPS and explore Jobs In Peru Customer Service, where you will handle day-to-day service issues within operations, collaborate with key account managers, and ensure the smooth execution of procedures and systems management. As a Customer Service team member, you’ll ensure customer satisfaction by addressing process, safety, staffing, and training needs.
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Key Responsibilities
- Customer Satisfaction: Ensure timely delivery of monthly billing reports, KPIs, and services according to the service level agreements.
- Collaboration: Work closely with Key Account Managers to solve problems, implement improvements, and resolve claims or issues (Boclaims and CAPAs).
- Operational Oversight: Conduct inspections to ensure compliance with BPA, and collaborate with the Laboratory and Transportation areas for smooth operations.
- Employee Management: Control hours and attendance of the personnel in charge and provide backup in the absence of any team member.
- Quality Processes: Apply quality processes in service delivery to meet client expectations and maintain operational efficiency.
Ideal Candidate Profile
- Customer-Focused: Strong commitment to ensuring customer satisfaction.
- Problem-Solving Skills: Ability to resolve service issues promptly and effectively.
- Team Player: Able to collaborate well with colleagues and management to achieve common goals.
- Adaptable: Flexible and able to manage various responsibilities in a fast-paced environment.
Skills and Qualifications
- Office Skills: Proficient in Microsoft Office Suite and similar tools.
- Customer Service Experience: Prior experience in customer service areas or related fields.
- Language Skills: Basic proficiency in English.
- Team Leadership: Ability to coordinate and manage the efforts of staff.
- Analytical Skills: Ability to review reports and improve processes based on data.
Education and Experience
- Education: High school diploma or equivalent; University degree in a related field is a plus.
- Experience: 1-3 years of experience in customer service, office roles, or similar positions.
Life at UPS
UPS fosters a supportive and inclusive workplace culture, providing opportunities for growth and development. We encourage employees to develop their skills and take on new challenges, helping to ensure our customers receive the best service possible.
Next Steps
If you’re passionate about customer service and looking for Jobs In Peru Customer Service, apply today to start your career with UPS!
Acknowledgment & Diversity
UPS is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination, harassment, and retaliation. We welcome applicants from all backgrounds.
