As the Head Butler, your primary responsibility is ensuring that guest suites and villas are maintained to the highest standards of cleanliness and service. You will supervise and train the Butler team, handle guest requests, and ensure that all service standards are followed. You will also be responsible for overseeing special requests, performing spot checks, and coordinating maintenance and cleaning schedules.

Head Butler – Jobs In Greece | Mandarin Oriental, Costa Navarino

Position Overview

Position: Head Butler
Location: Costa Navarino, Greece
Job ID: 541325
Department: Rooms
Employment Type: Part-time
Company: Mandarin Oriental Hotel Group

Mandarin Oriental, Costa Navarino is seeking a dedicated Head Butler to join our prestigious team. In this role, you will oversee the Butler team, ensuring the highest standards of service in the luxury villas and suites. You will be responsible for guest satisfaction, maintaining pristine facilities, and leading a team of professionals to meet our exacting standards of excellence.

Job Description

As the Head Butler, your primary responsibility is ensuring that guest suites and villas are maintained to the highest standards of cleanliness and service. You will supervise and train the Butler team, handle guest requests, and ensure that all service standards are followed. You will also be responsible for overseeing special requests, performing spot checks, and coordinating maintenance and cleaning schedules.

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Key Responsibilities

• Supervise and manage Butler/Room Attendant team on assigned floors.
• Ensure that all Villas are checked and re-let promptly.
• Perform inspections of villas to ensure guest requests and amenities are fulfilled.
• Provide exemplary guest service and follow up on requests promptly.
• Spot check Butler/Room Attendant service and cleanliness standards.
• Provide on-the-job training and conduct development training for Butlers.
• Issue work orders for repairs and follow up for completion.
• Ensure that cleaning and maintenance supplies are ordered and stored correctly.
• Participate in monthly quality checks, such as pest inspections.
• Assist in managing inventories, minimizing wastage, and maintaining equipment.
• Respond promptly to guest complaints or issues and escalate as necessary.
• Perform other duties as required by the Department Head.

Ideal Candidate Profile

The ideal Head Butler will have a strong background in guest relations or butler services, preferably within luxury hospitality environments. You should have excellent communication and leadership skills, with the ability to work efficiently under pressure while maintaining exceptional service standards. A proactive approach and ability to handle guest requests with minimal delay are key attributes for success in this role.

Skills and Qualifications

• Minimum 2-3 years of experience in Guest Relations or as a Butler in a luxury hotel.
• Degree in Hospitality Management or relevant field.
• Strong communication skills in English (both verbal and written).
• Ability to lead a team and train others effectively.
• Strong organizational, problem-solving, and customer service skills.
• Proficiency in Microsoft Office and other relevant software.
• Ability to work night shifts as required.

Education and Experience

• Degree in Hospitality Management or a related field.
• At least 2-3 years of experience as a Butler or in a guest relations role within a luxury hotel.
• Previous leadership experience is preferred.
• Fluency in English, with additional languages being an advantage.

What We Offer

• Competitive salary and benefits package.
• Accommodation provided for employees.
• Private medical insurance for all colleagues.
• Free meals at the colleagues’ dining area.
• Uniform laundry services.
• Opportunities for professional development and training.
• Discounts across the resort and nearby attractions.
• Colleague recognition and reward programs.
• Wellness programs and social events.

Life at Mandarin Oriental

Mandarin Oriental is renowned for its luxury hospitality and exceptional service. Our teams are dedicated to creating memorable experiences for guests and providing a supportive and rewarding work environment. Employees enjoy career development opportunities, world-class benefits, and a workplace that values diversity and personal well-being.

Selection Process

• Screening and initial interview.
• Assessment of experience and leadership skills.
• On-site interview and facility tour.
• Offer letter and contract negotiations.

Next Steps

If you are passionate about guest service and have experience leading a team in a luxury environment, we encourage you to apply for this exciting Head Butler position at Mandarin Oriental, Costa Navarino.

Acknowledgment & Diversity

Mandarin Oriental is an equal opportunity employer. We encourage applicants from diverse backgrounds to apply. Our team is committed to creating a welcoming and inclusive workplace for all.

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