Apply for the IT Service Desk Team Lead role in Armagh, UK, with Bashlee. Lead IT service desk operations, ensure service excellence, and manage support teams.

Jobs In United Kingdom IT Service Desk Team Lead – Armagh

Position Overview

Location: Armagh, United Kingdom
Department: IT Services
Employment Type: Permanent
Company: Bashlee

Join Bashlee as an IT Service Desk Team Lead and play a pivotal role in delivering exceptional IT service desk operations while leading a talented team of IT professionals.

Job Description

As the IT Service Desk Team Lead, you will oversee IT service desk operations, ensuring seamless technical support, adherence to SLAs, and proactive communication with customers. Your leadership will drive team motivation, skill development, and continuous improvement, fostering a culture of excellence.

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Key Responsibilities

• Lead a high-performing team to deliver exceptional customer service and IT support.
• Supervise 1st and 2nd line technical support, ensuring SLA adherence and first-time-fix resolutions.
• Manage incidents and communicate progress updates effectively with stakeholders.
• Conduct performance reviews and organize training programs for team members.
• Ensure adherence to ITIL processes for incident and service request management.
• Collaborate with third-party vendors to resolve issues promptly.
• Contribute to IT service strategies and management KPI development.
• Maintain up-to-date system documentation and ensure compliance with GDPR and IT security policies.

Ideal Candidate Profile

An exceptional leader with a customer-focused mindset, strong technical expertise, and the ability to adapt to evolving priorities in a fast-paced IT environment.

Skills and Qualifications

• Proven leadership and team management skills.
• Strong customer service and relationship management capabilities.
• Technical competence as a Level 2 IT Support Technician.
• Familiarity with ITIL standards and incident management.
• Excellent organizational and multitasking abilities.

Education and Experience

• Prior experience in IT service desk operations with leadership responsibilities.
• Technical knowledge and hands-on experience in 1st and 2nd line support.What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic, collaborative, and supportive work environment.

About the Team

Join a dedicated team of IT professionals committed to delivering top-notch support and fostering innovation. Our team thrives on collaboration and continuous improvement.

Selection Process

1. Online application submission.
2. Initial screening and technical assessment.
3. Interview with the hiring team.
4. Final decision and offer.

Life at Bashlee

At Bashlee, we prioritize employee well-being, innovation, and career development. Enjoy working in a supportive environment with cutting-edge technology and meaningful challenges.

Next Steps

Ready to join our team? Submit your application now to embark on an exciting career journey as an IT Service Desk Team Lead.

Acknowledgment & Diversity

We value diversity and are an equal opportunity employer. We encourage applications from individuals of all backgrounds, fostering an inclusive workplace where everyone thrives.

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