Apply for the Junior Technical Support Officer role in Demerara-Mahaica, Guyana. Manage IT systems, provide technical support, and monitor cybersecurity. Competitive salary.

Junior Technical Support Officer – Jobs in Guyana, Vreed-en-Hoop

Position Overview

Location: Demerara-Mahaica, Guyana
Employment Type: Permanent
Job Category: IT Support, Technical Support, Cybersecurity, IT Solutions

The Junior Technical Support Officer is responsible for managing, maintaining, and supporting the company’s technology solutions. This includes monitoring the health and security of client systems to ensure optimal uptime and reduce cybersecurity risks. The role also involves logging requests in the Service Desk system, providing end-user training, and assisting with IT-related projects, all while maintaining a strong focus on minimizing technical issues and improving overall efficiency.

Job Description

The Junior Technical Support Officer will be responsible for managing technology solutions, ensuring system security, and providing technical support to employees. You will handle user requests, maintain system performance, and assist with troubleshooting issues. The role also includes training end-users, performing on-site visits, and managing technology equipment inventory.

Additionally, you will be expected to assist with IT projects and prepare documentation for audits. The position requires flexibility, as you may need to work outside of regular hours, including weekends, to address urgent issues.

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Key Responsibilities

Manage and Maintain End-User Technology Solutions

• Oversee the daily functioning and troubleshooting of company technology solutions.
• Ensure all technical equipment is up to date, working optimally, and well-maintained.

Cybersecurity and System Monitoring

• Monitor client systems for health, security, and optimal performance.
• Identify potential cybersecurity risks and address them promptly.
• Log all support requests and actions in the Service Desk system for tracking and reporting purposes.

On-Site Support and Preventative Maintenance

• Visit agent locations to provide on-site support and perform preventative maintenance on technology equipment.
• Assist in system upgrades and the deployment of new software and technology solutions.

Training and Documentation

• Provide end-user training on new systems, applications, and updates.
• Assist in delivering basic computer and cybersecurity training to staff members.
• Prepare documentation to support external and internal audits.

IT Projects and Reporting

• Assist in other IT-related projects as required.
• Provide monthly status reports on activities, including system performance, technical issues resolved, and support requests completed.

Ideal Candidate Profile

The ideal Junior Technical Support Officer should have a strong technical background with a passion for solving IT issues, improving system performance, and providing excellent service to end-users. This individual will be proactive, able to work independently, and possess good communication and interpersonal skills.

Education

• A degree in Computer Science or a related certification in IT support or technical services.

Experience

• Minimum of two (2) years of experience in an IT support role, preferably in a technical or helpdesk environment.
• Experience with PC repairs, system monitoring, and cybersecurity.

Skills and Competencies

• Strong technical troubleshooting skills and knowledge of IT systems.
• Experience with computer repairs and system maintenance.
• Ability to work independently and with minimal supervision.
• Excellent communication skills, both verbal and written.
• Ability to work outside of regular working hours and on weekends when needed.
• Own a vehicle for travel to different work locations.

What We Offer

• An inclusive and dynamic work environment.
• Opportunities for career development and training.
• Competitive salary based on experience.
• A chance to work in the growing IT sector in Guyana.

About the Team

At Eve Anderson Recruitment, we pride ourselves on fostering a collaborative and innovative team environment. By joining us, you will be part of a team that is dedicated to delivering exceptional support and driving positive change in the IT sector.

Selection Process

• Initial Screening: All applicants will undergo an initial screening to ensure qualifications meet the requirements for the role.
• Interview Process: Shortlisted candidates will be invited to an interview to discuss their skills and experience.
• Final Decision: Successful candidates will be selected based on their technical expertise, experience, and alignment with the company’s needs.

Life at Eve Anderson Recruitment Limited

At Eve Anderson Recruitment, we focus on providing a supportive work environment that promotes both personal and professional growth. We encourage creativity, innovation, and collaboration, and offer various opportunities for career advancement. Our culture is built around trust, respect, and a commitment to excellence.

Next Steps

If you meet the qualifications and are passionate about IT support, apply for this role today! We look forward to reviewing your application.

Acknowledgment & Diversity

Eve Anderson Recruitment is committed to creating an inclusive work environment and is proud to be an equal opportunity employer. We celebrate diversity and ensure that all applicants are considered based on their skills, qualifications, and experience.

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