As a Senior Consultant Client Services GFS with Northern Trust, you will be responsible for delivering high-quality service for asset servicing clients by overseeing client communication, coordinating internal teams, and ensuring compliance with service standards. You will work with clients to address their inquiries, manage risk, and implement efficiencies that enhance the client experience.

Senior Consultant Client Services GFS

Position Overview

Position Title: Senior Consultant Client Services GFS
Location: Riyadh, Saudi Arabia
Company: Northern Trust
Department: Global Fund Services (GFS)

Northern Trust, a Fortune 500 company with over 130 years of experience, is looking for a Senior Consultant Client Services GFS in Saudi Arabia. This role will serve as a primary contact for client service and operational excellence within Northern Trust’s Global Fund Services.

Job Description

As a Senior Consultant Client Services GFS with Northern Trust, you will be responsible for delivering high-quality service for asset servicing clients by overseeing client communication, coordinating internal teams, and ensuring compliance with service standards. You will work with clients to address their inquiries, manage risk, and implement efficiencies that enhance the client experience.

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Key Responsibilities

• Client Engagement: Act as the main operational contact for client inquiries, collaborating with internal partners to resolve issues.
• Service Oversight: Monitor client deliverables to ensure accuracy and timeliness.
• Process Optimization: Identify revenue-generating and cost-saving opportunities within client operations.
• Service Reviews: Conduct client service reviews and ensure adherence to Service Level Descriptions.
• Risk Management: Document client-related risks and ensure compliance with Northern Trust’s risk management protocols.
• Project Management: Handle restructuring and transition activities for client accounts.
• Automation and Efficiency: Work proactively to automate processes, minimize risks, and enhance operational performance.
• Invoicing and Fees: Oversee the timely delivery of client invoices and associated fee collection.

About the Team

The Global Fund Services (GFS) team at Northern Trust is dedicated to delivering exceptional client services in asset management and financial services. Our team combines technology and innovation to support client needs and maintain the highest standards across all service areas.

Ideal Candidate Profile

The ideal candidate will possess:

• Industry Experience: Proven background in financial services or asset servicing.
• Client Relationship Skills: Ability to build trust and long-term relationships with clients.
• Analytical Abilities: Strong problem-solving and organizational skills.
• Proactive Communication: Skillful at liaising with both internal and external stakeholders.
• Independent Decision-Making: Capable of handling tasks autonomously and making informed decisions.
• Multi-Tasking Abilities: Efficiently manages multiple priorities and time-sensitive tasks.

Education Requirements:
Bachelor’s degree in Finance, Business, or a related field.

Why Choose Northern Trust?

Northern Trust offers a dynamic and collaborative environment that values career growth, flexibility, and community engagement. With a focus on financial stability, innovation, and diversity, Northern Trust provides employees with the support to excel and advance in a fulfilling career.

Next Steps

If you are driven by client service excellence and seek a rewarding role in asset servicing, we encourage you to apply. Visit our website for more information and to submit your application.

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