As a Senior IT Support Specialist at Squadron Energy, you’ll manage the IT service delivery function for end-users, ensuring the continuous operation of systems and the successful delivery of IT projects. Your expertise will be pivotal in troubleshooting technical issues, collaborating with vendors, and handling on-site support for a range of devices. In addition to day-to-day operations, you’ll also take part in infrastructure and technology upgrades, making this an exciting role for those eager to shape the future of IT in a growing renewable energy organization.

Senior IT Support Specialist-Sydney Jobs in Australia – Squadron Energy

Position Overview

Position: Senior IT Support Specialist
Location: 2000 Sydney, New South Wales
Company: Squadron Energy
Hours: Full-time

Squadron Energy, Australia’s top renewable energy company, is seeking a Senior IT Support Specialist to provide top-notch IT service delivery. This key role involves maintaining IT operations, supporting end-user devices, and delivering important projects. As a customer-facing position, you’ll engage with stakeholders, manage IT systems, and ensure smooth service delivery while working on innovative projects. Join our dedicated IT team and help lead Australia’s transition to clean energy.

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Job Description

As a Senior IT Support Specialist at Squadron Energy, you’ll manage the IT service delivery function for end-users, ensuring the continuous operation of systems and the successful delivery of IT projects. Your expertise will be pivotal in troubleshooting technical issues, collaborating with vendors, and handling on-site support for a range of devices. In addition to day-to-day operations, you’ll also take part in infrastructure and technology upgrades, making this an exciting role for those eager to shape the future of IT in a growing renewable energy organization.

Key Responsibilities

1. Day-to-Day IT Operations:
   • Maintain high service availability for office devices, infrastructure, and systems.
   • Execute Incident, Request, Change, Problem, and Escalation management processes.
   • Troubleshoot and resolve critical IT incidents promptly.
   • Oversee the development and tracking of end-user support budgets.
2. Project Delivery:
   • Contribute to key technology projects, including network upgrades and cybersecurity initiatives.
   • Drive continuous improvements to enhance user experience and operational efficiency.
3. Hands-on Support:
   • Provide on-site support for laptops, tablets, mobile devices, and company equipment.
   • Ensure proper onboarding for new employees and support for device termination when employees exit.

Ideal Candidate Profile

• Extensive IT Support experience, particularly in troubleshooting and resolving complex technical issues.
• Strong communication skills and a customer-first mentality.
• Experience with vendor management and the ability to influence external service providers.
• Expertise in managing diverse IT systems including Windows 10/11, Microsoft 365, and LAN infrastructure.
• Able to work in a dynamic, fast-paced environment and manage multiple competing priorities effectively.

Why Choose Squadron Energy?

• Competitive Salary & Benefits: Along with a comprehensive benefits package, we offer training and career development opportunities.
• Workplace Flexibility: A supportive environment with workplace flexibility and a focus on maintaining a healthy work-life balance.
• Diversity & Inclusion: We foster a culture that values diversity, inclusion, and respect for all employees.

Next Steps

To apply for the Senior IT Support Specialist position at Squadron Energy, submit your resume and cover letter via the application portal. Only successful candidates will be contacted for an interview. We encourage Aboriginal and Torres Strait Islander people to apply.

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