The UKCC Agent role in Cairo, Egypt, with HSBC’s Global Service Centers involves providing customer-focused service, ensuring compliance, and supporting customers with dedication and professionalism.

UKCC Agent – Jobs in Egypt – HSBC GSC | Cairo, Egypt

Position Overview

Location: Cairo, Egypt
Job Type: Fixed Term – Full Time
Work Style: Hybrid Working
Area of Interest: Call Centre
Job ID: 0000KJ0J

Searching for Jobs In Egypt as a UKCC Agent? Join HSBC’s Global Service Centers in Cairo to make an impact by providing high-quality customer service. This role involves handling customer inquiries with professionalism and a customer-first approach while supporting the Group’s commitment to excellent service and values.

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Job Description

As a UKCC Agent at HSBC, you will:

• Answer inbound calls from HSBC customers in a friendly and confident manner, aiming to resolve issues during the first interaction.
• Provide comprehensive information about products and services, enhancing customer satisfaction and loyalty.
• Support customers by understanding their needs, delivering what is promised, and escalating unresolved issues when necessary.
• Embody HSBC’s core values of Open, Connected, and Dependable, acting as a positive example for the team and supporting colleagues.
• Ensure adherence to HSBC’s compliance and operational risk standards, including SOX requirements.

Key Responsibilities

• Deliver excellent customer service and product knowledge for inbound customer calls.
• Enhance customer loyalty by offering value-added services based on customer needs.
• Serve as a role model for HSBC values, contributing to a collaborative team environment.
• Maintain compliance with HSBC’s operational risk policies, following all standards and protocols.

Ideal Candidate Profile

• Education: University graduate in any discipline.
• Skills: Native-like English proficiency, excellent communication, customer service orientation, flexibility in work schedules, including night shifts.
• Location Requirement: Cairo resident.
• Competencies: Ability to thrive in a fast-paced environment, patience, empathy, and proficiency with computers and basic software.

Skills and Qualifications

• Skills: Customer service, problem-solving, effective communication, adaptability to fast-paced environments, patience, and attention to detail.
• Education: University degree in any discipline.
• Experience: Prior experience in a customer service role is a plus.
• Location: Based in Cairo, Egypt.
• Languages: Fluent English (required).

Life at HSBC

Joining HSBC means being part of a global organization committed to career growth and inclusivity. We offer opportunities for professional development in a diverse and flexible work environment where your contributions are valued.

Next Steps

If you’re passionate about delivering excellent service and eager to make a difference, apply now to be a UKCC Agent in Cairo with HSBC.

Acknowledgment & Diversity

HSBC is an equal opportunity employer that values diversity and inclusiveness. We welcome candidates from all backgrounds and believe in creating an environment where everyone can thrive.

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